About This Service
Pelago x Transferz Airport Transfers is a airport transfer service operated and maintained by Transferz. It provides convenient, pre-booked transfers between airports and your preferred destinations.
This FAQ is specifically for the Pelago x Transferz Airport Transfers service. For enquiries on other Pelago Airport Transfers, please refer to their respective product pages.
How to Book a Pelago x Transferz Airport Transfer
Click on [this] link to start!
Fill in your trip details
Provide your pick-up and drop-off locations, travel date, time, number of passengers, and luggage
Select Vehicle & Add-Ons
Choose a vehicle that fits your group size and preferences.
Optional add-ons include Meet & Greet service and special requests like a baby seat.
Provide Information
Enter your contact details and flight information.
Optionally, add your KrisFlyer number to earn miles. To make sure your miles are credited, please ensure the booking name matches your KrisFlyer account name.
Complete payment
Finalise your booking with secure payment.
Receive confirmation
You will receive an instant confirmation email containing:
Trip details and voucher
Driver’s contact
Link/QR code to manage your booking
FAQ link for further help
How can I make changes or cancel my booking?
Use the link or QR code in your confirmation email
You can modify or cancel up to 24 hours before your activity date
Note: No cancellation is allowed for 12-seater or larger vehicles
Will I earn KrisFlyer miles for this booking?
Yes! You will earn 8 KrisFlyer miles per S$1 spent
Miles will be credited after your trip is completed, up to 2 months after the activity date.
Driver Waiting Time Policy
Standard Waiting Time: Drivers will wait up to 45 minutes after the scheduled pick-up time.
Flight Delays: Drivers will track flight delays in real-time and adjust pick-up times accordingly.
Booking Void Policy: If a flight is delayed by 3 hours or more, the booking will be voided automatically and you will be notified.
No-Show Policy: If the passenger does not show up within the waiting time and buffer period, the booking will be voided, and the customer will be notified.
The buffer period may vary depending on the specific rules of the airport
Luggage Guidelines
Standard Luggage: Standard luggage and carry-ons are limited to a maximum size of 28 inches
Special Luggage: Special luggage (e.g., baby strollers, bicycles, surfboards, and wheelchairs) must be selected as an add-on during booking.
Any additional cost will be reflected at checkout.
Where can I get more help?
Transferz Help Center: https://pelago.transferz.com/help
Emergency Support (e.g. driver issues): +1(928) 272-1632