Pelago

Change or cancel booking, Pelago's Cancellation Policy

My Bookings

Where can I find my Booking ID?

What is Pelago's Cancellation Policy?

How do I cancel my booking?

What happens after I book?

What does my booking status mean?

How can I change the activity date or time of my booking?

Can I be refunded if I was late or missed my booking?

Provider has not contacted me for my pick-up details

Why is the amount I paid higher than the price shown on the activity page?

Guides to help you understand booking details, cancellation policies, and next steps after confirmation

Managing my Booking

Where is the meeting point for my tour or transfer?

What to do if my driver is unresponsive

Formula 1 (F1) Singapore Grand Prix 2026 Grand Prix FAQs

Pelago Pass Singapore FAQs

Disney Adventure Cruise (Singapore)

Frequently Asked Questions for customers affected by the cancellation of Disney Adventure bookings (sailing dates between 15 December 2025 - 12 March 2026).

Disney Adventure Cruise Cancellation FAQs

Pelago x Transferz Airport Transfers –  FAQ

SG Culture Pass FAQs

eSIM FAQs

Some JR Passes require a physical Exchange Order to be mailed to you after your booking. This article explains what an Exchange Order is, when to expect it, and how…

Receiving Your JR Pass: Physical Exchange Orders & What to Expect

FAQs on certain products like Disney Cruise, Formula 1, Pelago Pass Singapore

Product-specific FAQs

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.