This article is for customers who are planning to book sail dates that are not affected by the cancellation, or those who wish to purchase tickets for currently available sail dates.
If your booking was affected by the cancellation, please refer to 'Disney Adventure Cruise Cancellation FAQs' for more information.
Availability, Booking, and Confirmation
Why does it show that my is booking still pending after 72 hours?
Due to high demand, the booking review is taking a little longer than usual. But we can feel your excitement! Keep an eye on your email for updates - We’ll notify you as soon as there’s news on your booking!
Why was my booking rejected despite availability?
Bookings depend on availability, and even if there was availability initially, rejection can occur for several reasons:
The preferred room type may no longer be available for your travel date.
There may be issues with the booking details (e.g., if a child will turn 13 by embarkation, they count as an adult).
Why is there availability directly on the Disney portal, but it is not offered on Pelago?
There may be a slight delay in availability to be updated on Pelago. We’re constantly working to keep our inventory as up-to-date as possible!
Can I book a room category that is not currently listed on Pelago?
Certainly! Room categories not currently listed on Pelago are available for booking, subject to availability. We’ll provide you with the availability, the latest pricing, and guide you through the booking process!
Will I be able to choose a room/deck?
This option is not available for Disney Adventure Cruise bookings via Pelago.
I am interested in making a booking for a Concierge room, but this is not offered.
We’ll be happy to facilitate your booking by providing you with the availability, the latest pricing, and guide you through the booking process!
How can I book for an infant?
For most itineraries, the minimum age to sail is 6 months. If your infant will be between 6 and 11 months old at the time of embarkation, contact our support team.
Payments
What payment methods are available for Disney Adventure cruise booking?
Pelago website: Payments can be made using Credit Card
Pelago app: Payments can be made using Credit Card
Kris+ app: Payments can be made Credit Card, Apple Pay, KrisPay Miles
How does payment for Disney Adventure Cruise bookings work?
For bookings on the Pelago website, a 10% deposit is required upon confirmation, with the remaining 90% due 101 days before sailing.
The final balance will be automatically charged on the due date, unless other arrangements are made.
Promotional discounts will be included in the total cost. The payments are structured as 10% at booking and 90% 101 days before sailing.
For bookings on the Pelago and Kris+ App, full payment is required upfront upon confirmation.
What if the 90% balance payment was not successfully processed?
You will be notified promptly via the contact information provided at the time of booking.
A grace period of 7 calendar days will be provided to resolve the payment issue, during which you may update your payment information or make an alternate payment.
If the balance payment is not successfully resolved within the grace period, Pelago reserves the right to cancel your reservation. In such cases, the deposit amount and any payments made may be forfeited in accordance with Pelago’s cancellation and refund policies.
I made a purchase for Disney Adventure via Pelago website. Can I pay the balance upfront or pay up earlier?
Steps to pay early:
Log in to your account and locate your booking
Click into your booking and scroll to the payment section
Click “Pay Now"
Select a payment option:
Use the original payment method, or
Update your card details to pay with a new payment method by clicking on 'Edit'.
Complete full payment. A confirmation notification will be sent once payment is successful.
Important details:
Payment method can be changed, but currency cannot be changed.
If paying in a different currency, the current foreign exchange rate at the time of payment will apply.
A notification will be sent whenever the payment method is updated or full payment is completed.
The same steps apply if you want to update your card details before the second payment is due.
Does the price on Pelago include port fees?
Yes! The price you pay on Pelago includes all taxes and port fees.
TFPE (Taxes) Based on Sailing Date
For sailings before 1 October 2026, the TFPE is $46.95 per person
For sailings on or after 1 October 2026, the TFPE will be $49.95 per person.
Note: TFPE refers to Taxes, Fees, and Port Expenses applied per guest.
When will I earn my KrisFlyer Miles for my Disney Adventure Cruise booking?
You will earn your KrisFlyer Miles for your Disney Cruise booking after your sailing date. Any bonus miles from promotions will also be credited at this time
Managing Your Room Booking and Preferences
Are changes allowed?
Changes are allowed, but subject to a 5% fee.
Please note that there may be price differences associated with any changes.
In the event of a cancellation and rebooking, any prevailing promotions at the time of rebooking will be applicable.
Kris+ : For any changes to a Disney Adventure booking made through Kris+, please contact Pelago Support. To assist with an upgrade or amendment, the original Kris+ booking must be cancelled. Customer can then rebook the upgraded room through Pelago.com or Kris+, applying any available promotions on the respective platforms.
How do I add the details of the other passengers?
If your reservation currently only shows the lead traveller's name, don’t worry! You can update the details of the other passengers 90 days before your sail date through the Disney Navigator App or the Disney website.
Can I change my dining time?
You will be able to make changes to your dining time 90 days before your sail date through the Disney Navigator App or the Disney website.