What does "Failed" mean?
If your payment didn’t go through at checkout, you may see a message like, “We couldn’t authenticate your payment. Please try again later”, or your booking status may show “Failed.”
This means that we were unable to process the payment method used, and no booking was completed.
If your booking attempt fails due to payment authentication issues, any authorisation hold or pending charge on your account will be released by your bank, typically within a few business days
What you can do
We recommend trying again with a different card. When retrying, make sure that:
Your card details are entered correctly
Your card is enabled for online and international payments
You complete any required security or authorisation steps (e.g.,OTP)
Sufficient funds are available in your account
If the issue persists, try using another card or payment method. You can also contact your bank to confirm whether your card supports online payments or to get further assistance.
Placing a new booking
If your booking failed and you didn’t receive a confirmation or voucher, you can safely place a new booking. You may notice a temporary deduction on your account statement. Rest assured that this is just a pending authorisation from your previous attempt and will be automatically released by your bank.