On Pelago, you can find tour and transfer activities which include driver pick-up from your accommodation, airport, or other locations.
How do I provide my pick-up or drop-off details?
For applicable activities, you will find a designated text field at in the 'Additional Information' section of the booking page to input your pick-up and drop-off details. The information you enter here will be sent directly to the activity provider.
I'm unable to provide my details during checkout.
If you can't find the 'Additional Information' section while checking out, please contact the Pelago Customer Care team to provide your pick-up and drop-off details.
What if I don't know my accommodation at the time of booking?
Don't worry – If you don’t have your accommodation details when making a booking, you can leave the 'Additional Information' field blank and complete your booking.
Please provide your accommodation details to the provider as soon as the details are available.
To prevent any delays, please inform the provider of any changes at least 2 days before your activity date.
What if my accommodation changes after I've already booked?
If your activity date is approaching (2 days or less away), please consider contacting the provider directly to update them on your change in plans.
To prevent any delays, please inform the provider of any changes at least 2 days before your activity date.
My activity is coming up but no one has reached out to me.
The provider should be in touch with you after confirming your booking made on Pelago. If the provider has not reached out to you, please contact them directly using the contact details provided on your Pelago voucher.
How can I get in touch with my provider?
For urgent issues the day before or on the day of your activity, we suggest contacting the provider directly. You can find the provider's contact details in the 'Local Operator' section at the bottom right of your Pelago voucher.
If you are unable to reach the provider, please get in touch with Pelago Customer Care.