What payment methods can I use?

Pelago offers a variety of payment options, including Credit/Debit Cards, e-Wallets, and KrisFlyer miles redemptions. Below is a quick overview of the available payment methods:

Please note: KrisPay is only available when transacting via the Kris+ App. All other payment types can be used on the Pelago App and website.

You can pay using credit or debit cards, including VISA, MasterCard, AMEX, and UnionPay

If you have a Singapore bank account, you can choose PayNow as a fast and secure way to complete your payment.

How PayNow works:

Digital wallets such as Apple Pay, GrabPay, Google Pay, Naver Pay, Samsung Pay, Payco, WeChat Pay and Alipay (AMEX, WeChat Pay and Alipay are only able to support selected currencies).

The Apple Pay option will only appear when using the Safari web browser on a desktop or mobile. In addition to using the Safari browser, users must fully set up and enable their Apple Pay in their Settings for the Apple Pay option to be displayed on the Payment page.
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Payment by GrabPay is only available in Singapore and Malaysia and will be transacted in their prevailing currencies, Singapore Dollars (SGD) and Malaysia Ringgit (MYR) respectively.

You will be redirected to GrabPay’s website to authenticate the transaction using a one-time password. After authenticating, you will be redirected back to Pelago's website.

Select the credit or debit card that is saved to your Google Account.

Alipay is currently only able to support the following currencies (depending on the location of the activity): CNY, AUD, CAD, EUR, GBP, HKD, JPY, SGD, MYR, NZD, and USD.

You will be redirected to Alipay's payment gateway and are later required to log into your Alipay account. Scan the QR code on the screen to proceed with payment.

WeChat Pay is currently only able to support the following currencies (depending on the location of the activity): CNY, AUD, CAD, EUR, GBP, HKD, JPY, SGD, USD, and CHF.

A QR Code will appear when checking out with Alipay. Complete the payment by scanning it using the WeChat app.

Use your KrisFlyer miles to pay for bookings on the Pelago App or website. Learn more in our KrisFlyer Miles Redemption Collection.

Note: KrisFlyer miles cannot be redeemed through the Kris+ App.

Bookings using KrisPay are only available through the Kris+ App. When you pay with KrisPay, you can use either KrisPay miles or a linked card. These are the only payment options available when booking on the Kris+ App.

For more details, please refer to Pelago on Kris+.

For Gift Card holders, you will be able to apply the Gift Card code under the "Promo Code" section. For more information, please refer to the Pelago Gift Cards FAQs.

If you are having issues with payments, refer to 'Why is my payment not going through?'