Refunds Overview
Refund Processing Time
Refund timelines vary depending on your payment method:
Cards and digital wallets: Up to 10 working days
KrisFlyer Miles reversals: Up to 6 weeks
Please note that the refund timeline starts from the date the refund is successfully processed on our end
What to Do If You Haven’t Received Your Refund
If you do not see your refund after the timeline above:
Card or digital wallet refunds: Please check directly with your issuing bank first, as banks may require additional time to post the refund
KrisFlyer Miles reversals: Please reach out to us for further assistance
Exceptions and Special Cases
Some payment methods may take longer than usual to reflect the refund, including (but not limited to):
GrabPay
Alipay
WeChat Pay
Refund Timelines by Payment Method
Credit/Debit Cards
Refund goes back to the original card in the same currency
Allow up to 10 business days; exact timing may vary by bank
Refund may appear as a reversal of the original charge rather than a separate credit
If your card has expired or been replaced, your bank may credit your new card or offer another method
Digital Wallets & Local Payment Apps
Naver Pay, Samsung Pay, Payco: Usually within 10 business days, depending on the bank
GrabPay, PayNow, Alipay: May take up to 90 days
WeChat: May take up to 180 days
KrisFlyer Miles
Kris+ App Payments
Refunds will be returned back to the payment method registered in the app
To check your refund:
Open the Kris+ app and sign in.
Tap Wallet from the bottom menu.
View your transaction history.
Tap a transaction and select Get help on this transaction if needed.
Helpful Tips for Customers
Always check with your bank or card issuer first if a refund seems delayed.
Refunds may appear differently on your statement depending on your bank (as a reversal or separate credit).
Some payment methods take longer - Please allow extra time for these cases.