If you don't see a Promo Code box on the checkout page, or if you can see the Promo Code box but the airline promo section is missing, this article explains why.
Example:
Why can't I see the 'Promo Code' section during checkout?
Some activities are excluded from promotions. When an activity is excluded, the promo code box won’t appear at all during checkout.
These exclusions may be updated from time to time.
How can I check which activities are excluded?
You can view the full list of activities that aren’t eligible for promo codes in our exclusions list [here].
I can see the Promo Code box, but the airline promo section is missing
This happens when you have selected a KrisFlyer Exclusive Deal option at checkout. When a KrisFlyer Exclusive option is selected:
The airline promo section (where you enter your flight PNR and last name) will not appear. KrisFlyer Exclusive deals already include exclusive pricing, so the airline promo cannot be applied on top.
The Promo Code box will still be visible, but it will only accept promo codes that are specifically valid for KrisFlyer Exclusive deal options.
If you want to use the airline promo instead, select a standard (non-KrisFlyer Exclusive) option for the same activity, if one is available.
Still need help?
Here's a quick guidance to help you navigate around promo code issues:
If you don’t see a promo code box → This means that the activity isn’t eligible for promotions
If you see the promo code box but your code doesn’t work → Check out our Help Centre Article "Why is the promo code not working or invalid?" for more help.
If you see the Promo Code box but the airline promo section is missing → You selected a KrisFlyer Exclusive Deal option. Switch to a standard option to use the airline promo.
If you’re unsure which applies to you, reach out to us via Chat and we'll be happy to help!