Skip to main content

Why can't I see the 'Promo Code' section during checkout?

This article explains what to do if you do not see the promo code field at all at the booking details page when checking out.

Updated over 2 months ago

If the 'Promo Code' section is not available during checkout, the product may be excluded from promotions.

  • Promotions are subject to certain product exclusions, which may be updated periodically at Pelago's sole discretion

  • To find the full list of product exclusions, click here.


Booking via Kris+ App

If you’re booking through the Kris+ app, Pelago promo codes cannot be applied at the moment. But don’t worry! Kris+ offers its own fantastic benefits and discounts for you to enjoy.

If you are still keen to use your Pelago promo codes, simply book directly with us.

For more information on Kris+, refer to 'Pelago on Kris+'.

Did this answer your question?