Purchasing & Gifting Gift Cards
How can I purchase a gift card?
Pelago Gift Cards are now available for purchase! Click this [link] to start your purchase. Once bought, the Gift Card code will be automatically credited to the purchaser’s account.
If you’re buying a gift card for someone else, we recommend entering the recipient’s email address at checkout. This way, the Gift Card code will be automatically credited to the recipient’s Pelago account.
Alternatively, if you’ve already purchased the gift card, you can manually share the Gift Card code with the recipient.
Using Gift Cards
How do I use my Pelago Gift Card?
Refer to the steps below for guidance:
Step 1: Choose Your Activity
Visit the Pelago website at pelago.co and select an activity of your choice.
Step 2: Select Date and Participants
Select your activity date and number of participants, then click Checkout.
Step 3: Enter Booking Details
Enter your booking details at the checkout page.
Step 4: Select Promo Code
Select Promo Code on the checkout page.
Step 5: Apply Gift Card
Enter your gift card code and click Apply. Check the right side of the page to confirm that the gift card amount has been deducted. Note that only one gift card can be used per booking.
Step 6: Proceed to Payment
Click Continue to Payment to finalise your booking.
If additional payment is required, you can select your preferred payment method (card or miles) to pay the balance. For a guide on how to redeem your miles, refer to 'How do I redeem KrisFlyer miles to make a booking?'
How does the Pelago Gift Card work?
The amount redeemed from a gift card cannot be chosen. The system automatically applies the full available balance.
The way a gift card can be redeemed depends on its type:
Affiliate partner gift cards (e.g. HeyMax)
The full value of the Gift Card will be applied in a single transaction
Any unused balance will be forfeited
Pelago or ShopBack AU gift cards
The available gift card balance will be applied first, and any remaining amount can be used across other multiple transactions until fully redeemed
Any unused amount will remain on the card until the expiry date.
If a transaction exceeds the remaining gift card balance, the difference can be paid using other available payment methods.
Can I apply a promotion on top of redeeming my gift card?
You will only be able to apply the gift card for your booking. You cannot use a promo code in conjunction with the gift card
Are gift cards applicable to all products on Pelago?
Selected activities may not be eligible for gift card use. Please refer to the Product Exclusions for a list of these activities.
Gift Card Details
How do I check the details of my gift card?
Gift card details, including balance and expiry date, can be viewed in two places:
In your Rewards:
Go to your Pelago Account and click on ‘Rewards'
A list of your rewards will appear, showing the details of each reward, including the expiry date and available balance
At checkout when applying the gift card:
Click on ‘Promo code’ at checkout
The list of promo codes will show, including the expiry date of your gift card
Can I top up my gift card?
Gift cards only contain the fixed stored value. If all credits in the gift card have been used and additional payment is required, you can pay the remaining amount using your preferred payment method, either a card or KrisFlyer miles.
Troubleshooting Common Gift Card Issues
I'm unable to locate/apply my Gift Card at checkout.
Some activities may not be eligible for gift card use. You can find the full list of these under our Product Exclusions.
If your booking doesn’t fall under the excluded products and you’re still unable to locate or apply your gift card code, we’re happy to help! Reach out to Pelago Customer Care Team.
My gift card has expired. Can I extend its validity?
The validity of the gift card cannot be extended once it has expired.
What happens to my gift card if I cancel my booking?
If you cancel a refundable booking, the gift card code will be returned to your "Promo Code" Wallet.