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I cannot log in to my KrisFlyer Account

A user can create an account on Pelago by linking their KrisFlyer account.

Login Issues & Troubleshooting

  1. Unable to proceed with Log In

    If you are logging in using e-mail, please ensure that:

    1. The e-mail ID matches with your KrisFlyer account

    2. The First and Last name of the Pelago Account matches the KrisFlyer account
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    Alternatively, please use your 10-digit KrisFlyer Membership number instead of an email address when logging in.
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    If the issue persists, we also suggest trying the above steps in Incognito mode.
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  2. Did Not Receive the OTP Prompt Pop-Up

    Some browsers may prevent the OTP window from appearing. If this happens, we recommend trying a different browser. For example, if you’re using Safari, try Google Chrome instead.
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  3. Unable to receive KrisFlyer's One-Time Pin (OTP)

    Here are some possible reasons why the OTP isn’t coming through:

    1. Your mobile service provider may be experiencing delays

    2. You're overseas and haven't activated SMS roaming on your device

    3. The SMS might have been marked as spam and blocked by your provider
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    What You Can Do

    Please reach out to KrisFlyer Membership Services to verify or update registered contact details, as this may be affecting OTP delivery

KrisFlyer keeps signing in to a deactivated Pelago account

If your KrisFlyer account keeps linking to a deactivated Pelago account, you do not need a different email address or to update your KrisFlyer email. Follow these steps:

  1. Sign up for a new Pelago account using your same email address.

  2. Once your new account is active, connect/sign in with KrisFlyer from that new account.

  3. If KrisFlyer still links to the deactivated account, please contact us for account assistance.

Please note: Past bookings will not appear automatically in your new Pelago account, as they remain linked to the deactivated account.

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