Pelago

Pelago on Kris+

KrisFlyer Experiences FAQ

KrisFlyer Exclusive (KFE) Deals

 Earning KrisFlyer Miles, Miles Redemption

KrisFlyer

How do I start earning KrisFlyer miles?

Where can I check if I have earned KrisFlyer miles after booking?

Guide on how to earn KrisFlyer miles for Pelago bookings, including what to do if the booking name does not match the KrisFlyer account name.

Not applicable for bookings made…

I did not earn KrisFlyer miles for my booking.

Can I credit the KrisFlyer miles to other members of my booking?

KrisFlyer Accrual

I cannot log in to my KrisFlyer Account

How do I redeem KrisFlyer miles to make a booking?

This article explains how refunds are processed for bookings made with KrisFlyer miles. Please note, KrisFlyer Miles is a different payment method from KrisPay Miles.

What is the refund process for bookings paid with KrisFlyer miles?

Why am I unable to redeem KrisFlyer miles for my booking?

Can I apply a promo code when paying with KrisFlyer miles?

I do not have sufficient KrisFlyer miles to make a booking. How can I proceed?

KrisFlyer Redemption

Find answers and get help from Intercom Support and Community Experts

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