Cancellation & Refunds
How and when will I receive my refund?
We will automatically cancel your booking and refund the full amount to your original payment method. Please allow 2 to 4 weeks for the funds to appear, depending on your bank or payment provider. The standard 5% cancellation fee will be waived.
What if the card I used has expired or been cancelled?
If your card has expired, your bank will usually transfer the refund to your replacement card or bank account. If the refund cannot be processed, we will contact you within 7 working days to arrange an alternative.
Will I still receive KrisFlyer miles from the promotion?
As the booking has been cancelled, promotional discounts and KrisFlyer miles do not apply. Please refer to the Rebooking section for details on new promotions.
50% Future Cruise Discount
What is the 50% Future Cruise Discount?
The 50% Future Cruise Discount is a special offer provided by Disney Cruise Line for guests impacted by the cancellation of Disney Adventure sailings originally scheduled between 15 December 2025 and 12 March 2026.
This discount allows eligible guests to enjoy 50% off the voyage fare when booking a new Disney Cruise Line sailing.
How can the 50% Future Cruise Discount be used?
The 50% Future Cruise Discount can be used toward a new sailing with Disney Cruise Line, subject to the following conditions:
Discount usage
Applies to 50% off the voyage fare only
The 50% discount does not apply to:
Taxes, Fees and Port Expenses (TFPE)
Gratuities
Any other additional charges
Booking and sailing deadlines
Booking deadline: The new cruise must be booked by 31 March 2026
Sailing deadline: The cruise must be completed (sailed) by 31 March 2027
Bookings made or sailings completed outside these dates are not eligible for the discount.
Who will receive the 50% discount?
Each passenger from the original affected booking will receive the 50% Future Cruise Discount, based on the details submitted in the Passenger Details Collection form sent in September.
Only customers who submitted their details before the September deadline are eligible. If the required details were not submitted by the September deadline, we regret that the 50% discount will not be issued.
How do I apply the 50% discount?
The 50% Future Cruise Discount will be applied to your Disney Cruise account based on the details submitted in the Passenger Details Collection form. No promo code will be issued.
The discount is applied only after you make a new Disney Cruise Line booking and pay the initial deposit.
Once your new booking is processed and confirmed, the 50% discount should be reflected in your updated booking summary- Pelago provides a special payment link for rebooking; make sure you use this link to receive the discount automatically when completing your booking. If the link is not used, the full price will be charged.
Why don’t I see the 50% discount in my account or when rebooking directly with Disney?
Previously, we mentioned that the 50% discount would gradually appear in your Disney account. Please note the updated process:
The 50% discount is now reflected only after a new Disney Cruise booking has been made and confirmed.
If you are rebooking directly with Disney and the 50% discount does not appear in your total amount after 72 hours of making your first payment, please contact us for further assistance.
If you are rebooking through Pelago, please refer to the below guide titled: Rebooking Process on Pelago.- For bookings charged at full price, Pelago can apply the 50% discount retroactively. You need to complete your full payment, after which Pelago will handle the discount application through an internal request, issuing a partial refund to your original payment method.
Rebooking Process on Pelago
My Disney Cruise booking was cancelled due to the Disney Cruise cancellation, but I did not book through Pelago. Can I rebook with Pelago?
If your original Disney Cruise booking was made through another platform, we’re unfortunately unable to assist you with a rebooking at this time. We recommend contacting the platform you booked with for further support.
My Disney Cruise booking was cancelled due to the Disney Cruise cancellation, and I booked through Pelago. How can I rebook?
We’ve sent rebooking instructions via email to all affected customers. If you haven’t received the email, please reach out to us for further assistance.
What can I expect after following the instructions in the Rebooking Email?
Thank you for submitting your rebooking preferences! Our team is currently working through the requests, and we’re processing the submission in batches to ensure each one is carefully reviewed.
Please keep an eye on your Inbox, Spam, and Junk folders for updates from us. If you have not received an update yet, we kindly ask for your patience as we are coordinating closely with Disney Cruise Line, and there may be some delays.
Rest assured, we are committed to rebooking you according to the preferences you have submitted and will reach out as soon as your rebooking is confirmed.
Will I still receive the 50% discount if I rebook through Pelago?
Yes! If you rebook through Pelago, you’ll get a quoted price that already includes the 50% discount, applied directly to your voyage fare. Keep an eye on your inbox for updates about your rebooking.
Please note: Quoted prices are only available for customers who originally booked with Pelago. If your original Disney Cruise booking was made through another platform, we’re unable to assist with rebooking at this time.
Will I receive any KrisFlyer miles if I rebook through Pelago?
Customers who originally booked through the Pelago website or app will earn 3 miles per dollar plus 10,000 bonus miles when rebooking through Pelago.
Can I get the same cabin type?
Cabin type and availability will depend on the time of booking. We cannot guarantee the same cabin.
Can I book a different cabin type?
Yes, you can book a different cabin type, depending on the availability at the time of booking.
Can I add passengers when I rebook?
Yes, you may add passengers up to the room’s capacity. However, the 50% discount will not apply to additional guests who were not affected by the cancellation.The discount is restricted to individuals from the original booking affected by the cancellations. Additional passengers will be charged per the standard fare policy.
Flight & Hotel Bookings
What about my flight and hotel bookings that I made for the cruise?
If you booked flights with Singapore Airlines or Scoot through Pelago, rebooking fees will be waived. Other terms, conditions, and charges may still apply. Please contact the SIA / Scoot Customer Service hotline or Live Chat directly to make changes.
If you booked with another airline or hotel, please reach out to them for assistance on changes or refunds.