Pelago offers a Complimentary eSIM in collaboration with Singapore Airlines Group, available to KrisFlyer members.
This guide is specifically for customers who are redeeming or have already redeemed the SIA Complimentary eSIM. It walks you through how to redeem your Complimentary eSIM and covers common issues related to the free eSIM offer, so you can get connected smoothly and with ease.
For general eSIM questions or paid eSIM purchases, please refer to our eSIM FAQs instead.
Step-by-Step Guide to Redeem Complimentary eSIM
Book your flight on singaporeair.com or flyscoot.com
Log in to Pelago with your KrisFlyer account
Search for "SIA ESIM" or click on [this] link to the eSIM page
Select the "Singapore Airlines Exclusive: 2GB for 3 Days" option
Apply the required promo code at checkout
Kindly refer to the voucher sent to your email from the service provider to proceed with your eSIM activation
📝 Important: Redemptions for the SIA complimentary eSIMs are limited, so be sure to claim your promo code and use it before it runs out!
Step-by-Step Guide to Activate Complimentary eSIM
Receive your eSIM QR code in your email
Scan the QR code or click activation link (for iOS 17.4 and newer users only) to set up eSIM instantly
Activation must be done within 365 days of receiving the QR code
Your plan starts automatically upon first network connection in a covered country (including your home country)
Complimentary eSIM FAQs
I applied the promo code but it’s not working
If your complimentary eSIM promo code isn’t working, please check the following:
You are using the correct promo code, exactly as provided for the complimentary eSIM
The code is being applied to the correct product and option
There are no extra spaces before or after the code
This is your first time using the promo code, as it can only be redeemed once per user per month
I am seeing Error: “Fully Redeemed”
This may appear because:
The complimentary eSIM promo code has been fully claimed for the month. Redemptions are limited and reset monthly.
The complimentary eSIM promo code has previously been redeemed
Do I need to visit a physical counter to redeem my eSIM?
No need! Redemption of the complimentary eSIM is fully online and there is no need to visit any physical counter.
I selected the wrong country of activation at checkout
Rest assured that you will still be able to activate the complimentary eSIM from your actual country of use, as long as it is one of the 118 countries listed under Global Coverage on the product page.
I still have not received my confirmation voucher for my complimentary eSIM
Here are a few things you can check:
Look out for a confirmation email titled “Frewie Prepaid eSIM - Setup and Activate eSIM Service”
Please allow up to 2 hours for the voucher to arrive after redemption
Check your spam or junk folder, just in case it landed there
If you still can’t find the confirmation voucher after trying the above, feel free to reach out to us, and we’ll be happy to help.
What should I do if the QR Code for my complimentary eSIM code doesn’t work?
If you’re having trouble installing your complimentary eSIM, try the following steps:
Check that your device supports eSIMs. You can view the list of compatible devices [here]
Make sure you’ve scanned the correct QR code provided in the confirmation voucher
If you’ve scanned the QR code and are still unable to install the eSIM on your phone, please reach out to Frewie support for the quickest help!
How long is the complimentary eSIM valid for?
For the 2GB SIA Global eSIM, the complimentary eSIM is valid for 365 days from the date you receive your confirmation voucher.