Pelago offers a complimentary eSIM in collaboration with Singapore Airlines (SIA) Group, available to KrisFlyer members with an upcoming SIA/Scoot flight.
This guide is specifically for customers who are redeeming or have already redeemed the SIA Complimentary eSIM. It walks you through how to redeem your Complimentary eSIM and covers common issues related to the free eSIM offer, so you can get connected smoothly and with ease.
For general eSIM questions or paid eSIM purchases, please refer to our eSIM FAQs instead.
Step-by-Step Guide to Redeem Complimentary eSIM
Book your flight on singaporeair.com or flyscoot.com
Ensure that your KrisFlyer account is linked to your flight PNR
Log in to Pelago with your KrisFlyer account
Click on [this] link to the eSIM page
Select the "Singapore Airlines Exclusive: 2GB for 3 Days" option
Apply the required promo code at checkout
Receive your confirmation voucher in your booking e-mail
📝 Important: Redemptions for the SIA complimentary eSIMs are limited, so be sure to claim your promo code and use it before it runs out!
Step-by-Step Guide to Activate Complimentary eSIM
Receive your eSIM QR code in your email
Scan the QR code or click activation link (for iOS 17.4 and newer users only) to set up eSIM instantly
Activation must be done within 365 days of receiving the QR code
Your plan starts automatically upon first network connection in a covered country (including your home country)
Complimentary eSIM FAQs
How do I know if I’m eligible for the SIA Complimentary eSIM?
The SIA Complimentary eSIM is part of the KrisFlyer Exclusive Deals Campaign. For full details, please refer to our KrisFlyer Exclusive Deals Help Centre article.
Eligibility for the SIA Complimentary eSIM
To qualify for the complimentary SIA eSIM, please ensure the following:
You are logged in to your KrisFlyer account on Pelago
You have a valid and existing Singapore Airlines (SIA) or Scoot booking
Your flight is future dated and scheduled between 1 Jan 2026 and 31 Dec 2026
Your flight PNR is linked to your KrisFlyer account.
❗️ Eligibility may change over time. Please check the Help Centre article (here) or the campaign's promotion page (here) for the latest updates.
I made a Singapore Airlines or Scoot flight booking through a third-party platform. Am I still eligible for the Complimentary eSIM?
Yes, you are eligible!
To receive the Singapore Airlines Complimentary eSIM, please ensure that:
Your KrisFlyer account number is linked to your flight PNR, and
The booking is a Singapore Airlines or Scoot flight, even if it was made via a third-party platform.
I have a past-dated SIA/Scoot flight. Am I still eligible for the complimentary eSIM?
Unfortunately, past-dated flights are not eligible for the complimentary eSIM.
Your flight must be forward-dated (a future flight) in order to receive the complimentary eSIM.
I applied the complimentary eSIM promo code but it’s not working
If your complimentary eSIM promo code isn’t working, please check the following:
You are using the correct promo code, exactly as provided for the complimentary eSIM
The code is being applied to the correct product and option
There are no extra spaces before or after the code
Further, please ensure that:
Your KrisFlyer account number is linked to your flight PNR, and
You are logged in to Pelago with the same KrisFlyer account number
How do I check if my KrisFlyer account is linked to my flight PNR?
You can easily check by visiting the Manage Booking page for your airline:
Go to the SIA or Scoot Manage Booking page
Enter your booking reference (PNR) and last name
Look for your KrisFlyer account number in the passenger details section
I am seeing Error message: “You are not eligible for this deal” (KrisFlyer Exclusive Deals)
This error appears when your booking does not meet the eligibility criteria for KrisFlyer Exclusive Deals.
For more details on eligibility requirements and troubleshooting steps, please refer to our KrisFlyer Exclusive Deals Help Centre article.
I am seeing the error: “Fully Redeemed”
This message may appear because:
The complimentary eSIM promo code has already been used, or
The promo code has reached its maximum number of redemptions.
We sincerely apologise, but in this case, the promo code cannot be applied to your booking.
Do I need to visit a physical counter to redeem my eSIM?
No need! Redemption of the complimentary eSIM is fully online and there is no need to visit any physical counter.
I selected the wrong country of activation at checkout
Rest assured that you will still be able to activate the complimentary eSIM from your actual country of use, as long as it is one of the 118 countries listed under Global Coverage on the product page.
Can I install or activate my complimentary eSIM earlier than my selected activity date?
Yes, you can install your complimentary eSIM earlier, but activation depends on when you start using it.
Here’s how it works:
Installation:
You may install the eSIM at any time after you receive the QR code. The QR code remains valid for up to 365 days from the date it is issued
Activation:
The eSIM only activates when you first use it (for example, when you turn on the eSIM and it connects to a supported network)
If you selected the wrong activation date at checkout, there’s no need to worry at all. As long as the eSIM has only been installed and not yet activated, it will remain valid for 365 days from the date your QR code was issued.
If you need to use the eSIM earlier than your selected activity date, simply start installing the eSIM earlier, as long as it is within the QR code’s validity period.
I still have not received my confirmation voucher for my complimentary eSIM
You should have received a Pelago confirmation email with your Complimentary eSIM voucher attached. Look for the email with the title: ‘Booking confirmed: Singapore Airlines Exclusive: Global Roaming eSIM for 118 countries’.
If you have not received the complimentary eSIM, here’s what you can do:
Look for an email titled “Frewie Prepaid eSIM – Setup and Activate eSIM Service”.
Check your spam or junk folder in case the email landed there.
If you still can’t find the confirmation voucher after trying the above, feel free to reach out to us, and we’ll be happy to help.
What should I do if the QR Code for my complimentary eSIM code doesn’t work?
If you’re having trouble installing your complimentary eSIM, try the following steps:
Check that your device supports eSIMs. You can view the list of compatible devices [here]
Make sure you’ve scanned the correct QR code provided in the confirmation voucher
If you’ve scanned the QR code and are still unable to install the eSIM on your phone, please reach out to Frewie support for the quickest help!
How long is the complimentary eSIM valid for?
For the 2GB SIA Global eSIM, the complimentary eSIM is valid for 365 days from the date you receive your confirmation voucher.