This article covers eligibility requirements and the step-by-step redemption process for the KrisFlyer Exclusive Complimentary eSIM. For guidance on how to install, activate and troubleshoot your Complimentary eSIM, please refer to our Activate & Troubleshoot guide.
Note: The KrisFlyer Exclusive Complimentary eSIM is also a type of Pelago eSIM. For further assistance with installation, activation, or connectivity issues, please refer to our Pelago eSIM troubleshooting guide.
This guide focuses on the KrisFlyer Exclusive Complimentary eSIM, and does not cover:
Paid Pelago eSIM purchases
Non-Singapore Airlines eSIM promotions
Other third-party eSIM products
For Pelago eSIMs, please refer to our Pelago eSIMs article
For all other eSIM enquiries, please refer to our eSIM FAQs
What is it?
Pelago offers 2 types of complimentary global eSIM options for KrisFlyer members:
Singapore Airlines Exclusive Global eSIM
Data: 2GB
Validity: 3 days (from activation)
Eligibility: KrisFlyer members with an upcoming Singapore Airlines or Scoot flight
KrisFlyer Exclusive Global eSIM
Data: 1GB
Validity: 3 days (from activation)
Eligibility: All KrisFlyer members. An upcoming flight is not required.
Eligibility & Requirements
Who is eligible for the Complimentary eSIM?
There are two complimentary eSIM options available with promo code PELAGOESIM, each with different eligibility requirements.
For the Singapore Airlines Exclusive: 2GB for 3 Days, you must:
Be logged in to Pelago website/ App using your KrisFlyer account when making the booking
Have a future-dated Singapore Airlines or Scoot booking with travel dates between 1 Jan 2026 and 31 Dec 2026
Ensure your flight booking reference (flight PNR) is linked to your KrisFlyer account
Eligibility criteria is subject to changes. Always refer to the campaign page for the latest updates.
For the KrisFlyer Exclusive: 1GB for 3 Days:
You only need to be logged in to Pelago website/ App using your KrisFlyer account
No SIA/Scoot flight booking is required if you are booking for this option, as this option is available to any KrisFlyer member, regardless of airline.
How many times can I redeem the complimentary eSIM?
Each KrisFlyer member can redeem the promotion up to five (5) times in total. This limit is shared across both the Singapore Airlines Exclusive (2GB) and KrisFlyer Exclusive (1GB) options combined.
How do I check if my KrisFlyer account is linked to my flight booking reference (flight PNR)?
You can check by visiting the Manage Booking page of your airline:
Go to the SIA or Scoot Manage Booking page
Enter your flight booking reference (flight PNR) and last name
Look for your KrisFlyer account number in the passenger details section
You can also check by logging in to your KrisFlyer account:
Log in to your KrisFlyer account
Go to Upcoming Trips
If your flight is not shown, it usually means your booking is not linked to your KrisFlyer account
How do I add my KrisFlyer account to my flight booking reference (flight PNR)?
If your KrisFlyer account is not yet linked to your flight booking reference (flight PNR), you can:
Add your KrisFlyer number via the airline’s Manage Booking page (if this option is available)
Contact Singapore Airlines or Scoot directly for assistance
Reach out to your travel agent (if you booked through one) to help update your booking details
Can I redeem the Complimentary eSIM if there are multiple passengers in the same flight booking reference (flight PNR)?
Yes. The SIA Complimentary eSIM is eligible for each passenger in the same Singapore Airlines or Scoot booking, as long as they meet the eligibility criteria.
For example: If a flight booking reference (flight PNR) includes 5 passengers, all 5 passengers are eligible to redeem the complimentary eSIM individually.
Each passenger must:
Log in to their own KrisFlyer account
Ensure their KrisFlyer account is linked to the shared flight booking reference (flight PNR)
Complete their own redemption process on Pelago website/ App
👉 The benefit is not limited per flight booking reference (flight PNR), but is available per eligible passenger within the booking.
I booked my SIA/Scoot Flights via a third-party platform. Am I still eligible?
Yes. You will be eligible to redeem the SIA Complimentary eSIM as long as:
Your flight is operated by Singapore Airlines or Scoot
Your flight has not passed and is within 1 Jan 2026 and 31 Dec 2026
Your KrisFlyer account is linked to your flight booking reference (flight PNR)
My flight date is in the past. Am I eligible?
No. Only future-dated flights before 31 Dec 2026 are eligible for the Complimentary eSIM.
Past or completed flights are unfortunately not eligible for the Complimentary eSIM.
How to Redeem Your Complimentary eSIM
You will need to complete the redemption process before installing and activating your complimentary eSIM.
Which option are you redeeming?
Singapore Airlines Exclusive (2GB, 3 days): Follow Steps 1 - 6
KrisFlyer Exclusive (1GB, 3 days): Skip Steps 1 - 2 and start from Step 3
Step-by-Step Guide
Book your flight on singaporeair.com or flyscoot.com
Ensure that your flight is linked to your KrisFlyer account
Click on this link to visit the Complimentary eSIM booking page
Log in to Pelago using your KrisFlyer Account by clicking on the "Log in to KrisFlyer" button
Select your preferred option:
Singapore Airlines Exclusive: 2GB for 3 Days; OR
KrisFlyer Exclusive: 1GB for 3 Days
At checkout, apply the required promo code
Complete your booking
Receive your confirmation voucher in your booking e-mail
Promo Code Errors & How to Fix Them
Error: You only see the “Log in to KrisFlyer" button
If you only see the "Log in to KrisFlyer" button, it means that you are not logged in to Pelago (App/Web) using your KrisFlyer Account.
To access your SIA/KF Complimentary eSIM, please:
Click the "Log in to KrisFlyer" button
You'll be redirected to the Singapore Airlines (KrisFlyer) login page
Sign in using your KrisFlyer account
Once you've logged in, you'll be returned to Pelago website/ App and can continue accessing your SIA Complimentary eSIM
If you're already logged in to Pelago website/App with your KrisFlyer account but still see this message, please contact us and we'll be happy to assist.
Error: “You are not eligible for this deal” / “Check Eligibility”
If you see an error message stating that “Sorry, you are not eligible for this deal” or “Check Eligibility”:
First, ensure that you are logged in to the Pelago website or app using your KrisFlyer account when redeeming your eSIM.
Next, check that your flight booking reference (flight PNR):
Is for an upcoming flight
Has a travel date before 31 December 2026
Is linked to your KrisFlyer account
If you have just booked your flight, recently linked your KrisFlyer account to your booking, or are logging in to Pelago for the first time:
Wait 30 minutes for our system to update your latest flight and KrisFlyer details.
After 30 minutes, update the Pelago app to the latest version (if available)
Then, log out and log back in using your KrisFlyer account before trying the redemption again.
If you have confirmed that your KrisFlyer account is correctly linked but the error continues, please allow some time for our system to verify your eligibility.
If you have already waited and the issue continues, or if you need to book your eSIM urgently, please contact us via chat. Our team can verify your eligibility and assist you with your booking.
💡 Need data access right away? While your SIA Exclusive eligibility is being confirmed, you can redeem the KrisFlyer Exclusive (1GB for 3 Days) option immediately! No flight booking is required. Any KrisFlyer member is eligible. Simply select the KrisFlyer Exclusive (1GB, 3 days) option at checkout and apply the same promo code.
Please note that redeeming either the SIA Exclusive (2GB) or KrisFlyer Exclusive (1GB) option counts as one promo redemption. Each KrisFlyer member can redeem the promotion up to five (5) times in total, shared across both options. For example, if you redeem the KrisFlyer Exclusive (1GB) option once, you will have four (4) redemptions remaining, which can be used for either the KrisFlyer Exclusive or Singapore Airlines Exclusive option.
Promo Code Not Working
Please check:
The promo code is entered exactly as shown
There are no extra spaces at the front or back
The correct eSIM option is selected: Singapore Airlines Exclusive: 2GB for 3 Days (if flying SIA/Scoot) or KrisFlyer Exclusive: 1GB for 3 Days (for any KrisFlyer member)
You’re logged in to Pelago website/ App with the KrisFlyer account linked to your flight
If the issue persists, share the exact error message shown to help us troubleshoot.
Error: “Fully Redeemed”
If you see the error message "Promo is fully redeemed" when applying the promo code at checkout, this could mean that you have reached the maximum redemption limit of five (5) times.
Promo codes can only be redeemed up to five (5) times per KrisFlyer member within a year. This limit is shared across both the Singapore Airlines Exclusive (2GB) and KrisFlyer Exclusive (1GB) options combined.
If you believe you have not reached the five-redemption limit but are still seeing this message, please contact us via chat. Our team will be happy to check this for you.
Error: “Verification Failed”
You may encounter this error at checkout when the mobile number entered at the booking details page does not match the number saved in your Pelago account.
What to do:
Ensure the mobile number entered at the booking details page matches the one saved in your Pelago account
If unsure, tap the icon on the top right of the page to access your profile. Under Account Information, you will be able to find the mobile number linked to your account
If the numbers match, exit the page by closing the browser or app, then try again after 10 minutes
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