How can we help you today?

Updating account, preferences, and account-related issues

Get step-by-step guidance on how to book an activity, select dates and times, add participant details, and troubleshoot any checkout or payment issues. Perfect for first-time users or anyone needing quick help during the booking process!

Change or cancel booking, Pelago's Cancellation Policy

Payment methods, receipts and refunds

Applying rewards, promotions and gift cards

Earning KrisFlyer Miles, Miles Redemption

Provide feedback on Pelago or a Provider, basic troubleshooting

Find out how to join Pelago as a Provider