An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without needing a physical SIM card. It works by downloading a profile from your carrier directly to your device, enabling you to connect to the mobile network.
How do I activate my eSIM in Hong Kong?
To activate your eSIM, you need to scan the QR code provided by Pelago or enter the activation details manually in your device's settings. Follow the instructions in the activation email or app to complete the setup.
Which devices are compatible with Pelago's eSIM in Hong Kong?
Pelago's eSIM is compatible with a range of devices, including newer models of iPhones, iPads, and select Android devices. Please check the compatibility list on Pelago's website for specific models.
Can I use my eSIM for data only, or can I also make calls?
Pelago's eSIM can be used for both data and voice calls, depending on the plan you choose. Make sure to select a plan that includes voice services if you need to make calls.
What should I do if I encounter issues with my eSIM?
If you experience any issues with your eSIM, you can troubleshoot by restarting your device, checking your network settings, or re-scanning the QR code. If problems persist, contact Pelago's customer support for assistance.
Which option should I select at checkout when I am asked "Who will this device be used for?"
Select "For myself" only if you are installing the eSIM on your device. Otherwise, please select "For Someone Else" at checkout to avoid issues with eSIM installation.
Reliable service and stable connection. Easy to top up and use through the Pelago app.
Goooood easy to use. Recommend
Reliable service and stable connection
It was awesome! Had a great time and the SIM provided worked like a charm.
Very helpfull, good quality connection and affordable
Easy installation and access 5G anywhere in Hong Kong