Looking to change your activity date? Here’s what you need to know about rescheduling your booking on Pelago.
Can I reschedule my booking?
Change requests depend on the experience, availability, and approval from the service provider. Because each experience has different booking terms, changes cannot be guaranteed.
If your activity is 3 or more days away, we can assist to request a change on your behalf. Please include:
What you would like to change, such as the date, timeslot, pick-up location, or booking option
Your preferred new details
We’ll submit your request to the service provider for review and keep you updated on the outcome.
If your activity is 2 days away or less, we’re unable to accept change requests, as there may not be enough time for the service provider to review and process the request before your activity.
In the event that you do not receive a confirmation of the change before your original activity date, please proceed with your booking as originally scheduled.
How do I request a reschedule?
For a step-by-step guide on checking whether a date change is needed, see ‘Change of Activity Date’
What if rescheduling isn’t possible?
If a reschedule cannot be accommodated, here are some options to help you make the most of your booking:
Offer your booking to a friend or family member: You could offer your ticket to a friend or family member
Check your cancellation options: Review your booking’s cancellation policy to see if a cancellation is possible