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KrisFlyer Exclusive (KFE) Deals

Updated over a week ago

About KrisFlyer Exclusive Deals (KFE)

What are KrisFlyer Exclusive Deals (KFE)?

KFE is a programme that offers exclusive promotions only for customers who are KrisFlyer members and are logged in to their KrisFlyer accounts. These deals allow you to enjoy special offers without needing to redeem KrisFlyer miles.

How is KrisFlyer Exclusive Deals (KFE) different from KrisFlyer Experiences?

  • KrisFlyer Exclusive Deals (KFE): Offers exclusive promotions for logged-in KrisFlyer members, and payment can be made using standard payment methods at checkout. Miles redemption is not required.

  • KrisFlyer Experiences: Focuses on curated experiences that can only be purchased using KrisFlyer miles as a form of payment. For more information on KrisFlyer Experiences, refer to 'KrisFlyer Experiences FAQ'

Note: This article covers KrisFlyer Exclusive (KFE) deals only. If you’re looking for information about other KrisFlyer or PNR‑linked promotions, see our separate articles.

Identifying KrisFlyer Exclusive (KFE) Deals

How do I know if a product offers KrisFlyer Exclusive (KFE) Deals ?

You can identify KFE products in the following ways:

  • Blue "KrisFlyer" banner on product options - Product listings that are part of KFE will display a blue banner indicating it is an exclusive deal

  • KrisFlyer Exclusives filter on product pages - Located just below the availability calendar, the ‘KrisFlyer Exclusives’ filter lets you easily view all options included in the KFE programme, helping you find deals available exclusively for KrisFlyer members

KrisFlyer Exclusive (KFE) Deals Redemption & Payment

Do I have to redeem KrisFlyer miles to be eligible for KrisFlyer Exclusive (KFE) Deals ?

No, you only need to be logged in to your KrisFlyer account at the point of booking. You can use the available payment options at checkout.

I am facing issues logging in to my KrisFlyer account

If you encounter login issues, please refer to our article 'I cannot log in to my KrisFlyer Account' for self-help steps.

Error message: “You are not eligible for this deal” (KrisFlyer Exclusive Deals)

If you see the error message “You are not eligible for this deal” while booking a KrisFlyer Exclusive (KFE) deal, this does not necessarily mean there is an issue with your KrisFlyer login.

This usually happens because the selected KFE option has additional eligibility criteria, beyond simply being logged in to your KrisFlyer account.

Additional eligibility requirements for KFE deals

Some KrisFlyer Exclusive options require all of the following:

  • You must have a valid and existing Singapore Airlines (SIA) booking

  • Your SIA PNR must be linked to your KrisFlyer account

  • Your travel period must fall within the specified eligible dates shown for that option

  • Your travel destination must match the destination of the activity you are purchasing

    • This includes all cities within your confirmed flight itinerary

    • For example, if your flight itinerary is SIN → KUL → MEL → SIN, you will be eligible for KFE Deals on activities in SIN, KUL and MEL

If any of these criteria are not met, the system will display the “You are not eligible for this deal” message.

How to check the eligibility criteria before booking

To view the exact eligibility requirements for a specific KrisFlyer Exclusive (KFE) deal option:

  1. Locate the KrisFlyer Exclusive option you wish to book

  2. Click on the “!” (information) icon

  3. Review the additional eligibility criteria displayed

Example of additional KFE eligibility criteria

I am an SIA passenger and meet all the criteria for the KFE deal, but it still shows that I am not eligible for this deal

No worries! If you meet all the eligibility requirements for a KrisFlyer Exclusive (KFE) deal but still see “You are not eligible for this deal”, it might just mean your KrisFlyer account settings need a quick update. Here’s how to fix it:

Steps to update your KrisFlyer account

  1. Log in to your KrisFlyer account on the Singapore Airlines (SIA) website

  2. On the Navigation Bar, click on "Profile"

  3. Select "Preferences"

  4. Scroll down to Email communication

  5. Make sure “KrisFlyer and Singapore Airlines Group Promotions” is ticked

  6. Click "Save" to confirm your changes

  • Once you’ve updated your information on your SIA KrisFlyer account, simply log out and log back in to your Pelago account using your KrisFlyer login

  • Then, go ahead and restart your booking. Your KFE deal should now be ready to use!

Managing KrisFlyer Exclusive Deals (KFE) Bookings

I would like to make changes to my KrisFlyer Exclusive booking

Changes are subject to the terms of the product. To learn more about how to manage your booking, please refer to our collection 'How to manage your booking'

I would like to cancel my KrisFlyer Exclusive booking

Cancellations are subject to the specific policy of the product you purchased. For more details on cancelling your KFE booking, please refer to the product’s cancellation policy or our article, 'How do I cancel my booking?'

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